請問關於諾頓企業版安裝在使用者端的問題∼

**b0913** · 2002-09-04, 04:44 PM

請問使否有人知道諾頓在安裝到使用者端，無法正常安裝的一個問題∼我已經有進regedit搜尋norton字眼全部刪除 !!可是還是無法正常使用∼

**b0913** · 2002-09-04, 04:46 PM

最初由 b0913 發表
請問使否有人知道諾頓在安裝到使用者端，無法正常安裝的一個問題∼我已經有進regedit搜尋norton字眼全部刪除 !!可是還是無法正常使用∼

**Ryu** · 2002-09-04, 05:11 PM

你可以比對一下vptray.exe這個檔
我之前也有遇到這樣的問題
不能即時防護的vptray.exe只有48K
正常的有52k
我的方式是
因為我們有做update
我重做一次就ok了

**b0913** · 2002-09-04, 05:18 PM

可以由其它電腦中copy嗎?
我有update過了~也不行~

**siliva** · 2002-09-05, 12:41 AM

dear bo913:
小弟建議您請uninstall nav 7.6 corp version並再重新安裝,移除
機碼部分請按照以下方式(for nt/2000/xp)移除重開機後進行安裝
希望對您有所裨益

How to uninstall the Norton AntiVirus Corporate Edition 7.5 and 7.6 for Windows NT/2000/XP client manually

Situation:
You want to know how to uninstall the Norton AntiVirus Corporate Edition 7.5 and 7.6 for Windows NT/2000/XP client manually.

Solution:
This article only addresses Windows NT/2000/XP. For Windows 95/98/ME, see the article How to uninstall the Norton AntiVirus Corporate Edition 7.x for Windows 95/98/Me client manually.

The easiest way to remove Norton AntiVirus Corporate Edition (NAVCE) 7.5 or 7.6 from your computer is to run the built-in uninstaller program from Add/Remove Programs in the Windows NT Control Panel.

This document describes how to manually remove NAVCE from the following three places:

The registry
The Start menu
The hard drive

To remove NAVCE from the registry:

CAUTION: The registry is a very important part of Windows NT/2000. If it becomes corrupt, or some of the data within it is lost, then you may have problems starting the computer or running other applications. Make changes to it carefully.

First follow these steps to back up the registry:
1. Logon as Administrator.
2. Click Start, and then click Run.
3. Type regedit and then click OK. The Registry Editor opens.
4. Click the Registry menu, and then click Export Registry.
5. Type a file name with which to save the current registry. By default, the Registry Editor will save files in the root of your C:\ drive with the .reg extension.
6. Click Save. You now have a backup of your registry. To restore a registry backup with the default .reg extension, double-click the file name. Although this is a handy way to restore files, do not double-click the file unless you are absolutely sure you want to restore the backup registry.

With the registry backed up, you are now ready to edit the registry. You can navigate through the registry either with the mouse (by clicking the plus and minus signs), or with the arrow keys (up/down to move up and down, left/right to collapse/expand a branch).
1. Stop the Norton AntiVirus Client and Defwatch services if they are running.
2. Navigate to the following subkey:

HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers

3. Delete the LDVPMenu entry.
4. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

5. Delete the following entries:
Defwatch
NAVAP
NAVAPEL
NAVENG
NAVEX15
Norton AntiVirus Client
Norton AntiVirus Server (This entry is not normal for a client install, when found be sure to delete.)
6. If no other Symantec products are installed, then also delete the SymEvent entry.
7. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventLog\Application

8. Delete the Norton AntiVirus entry.
9. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\Software\INTEL\DLLUsage

10. Delete the VP6 entry
11. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\Software\INTEL\LANDesk

12. Delete the VirusProtect6 entry.

NOTE: Do not delete the Intel folder since other programs/hardware might be using this key.

13. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\Software\Symantec\InstalledApps

14. Delete the following entries:
VP6TempID
VP6ClientInstalled
NAVCEClientNumber

15. Delete the following subkey if it exists:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Products\74BE21DBFDBD3D11EBAE000ACC725290

16. Delete the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{BD12EB47-DBDF-11D3-BEEA-00A0CC272509}

17. Navigate to the following subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

18. Delete the vptray entry.

19. Navigate to the following subkey:

HKEY_USERS\.DEFAULT\Software\Intel\LANDesk

20. Delete the VirusProtect6 entry.

NOTE: Do not delete the Intel folder since other programs/hardware might be using this key.

21. Check under the long keys in HKEY_USERS for an INTEL key. If present, open it and delete the Intel\LANDesk\VirusProtect6 keys.

NOTE: Do not delete the Intel folder since other programs/hardware might be using this key.

22. Search for and delete all instances of the following key:

74BE21DBFDBD3D11EBAE000ACC725290

NOTE: We recommend highlighting My Computer at the top of the registry tree before searching for the above key.

23. Restart the computer.

NOTE: Norton AntiVirus Corporate Edition is now disabled, even though traces of it remain in the registry. These traces have little impact on how your computer operates. It is not necessary to remove them.

To remove NAVCE from the Start menu
1. Right-click the Start button, and then click Open All Users.
2. Double-click Programs.
3. Right-click the Norton AntiVirus Corporate Edition folder, and then click Delete.

To remove NAVCE from the hard drive:
1. Open the Windows Explorer.
2. Navigate to the C:\Program Files folder.
3. Right-click the NAVNT or NAV folder, and then click Delete.
4. On Windows NT, navigate to the C:\WINNT\Profiles\All Users\Application Data folder. On Windows 2000, navigate to the C:\Documents and Settings\All Users\Application Data folder.
5. If Norton AntiVirus CE 7.5 or 7.6 is the only Symantec program on your computer, then delete the Symantec folder. Otherwise, double-click the Symantec folder, right-click on the Norton AntiVirus Corporate Edition folder, and then click Delete.
6. Navigate to the C:\Program Files\Common Files\Symantec Shared folder.
7. Right-click the VirusDefs folder, and then click Delete.
8. Close Windows Explorer.