Windows 95/98/Me 藍色當機畫面的處理

[Schnaufer]

　　在 http://www.pczone.com.tw/vbb3/showthread.php?t=92226 所討論的都是 Windows NT/2K/XP/Server 2003 等作業系統當機時的處理，但是 Windows 95/98/Me 也有當機的時候（而且可能更頻繁），卻不像前者有一套錯誤代碼可以查詢。由於 Windows 95/98/Me 的錯誤訊息比較沒有一套完整的編碼系統，所以碰到當機時，請盡可能完整地抄下螢幕上的所有資訊。

　　微軟把 Windows 98/Me 的當機錯誤訊息大致分成以下六類：

• Invalid Page Fault
• Windows Protection Error
• General Protection Fault
• Fatal Exception 0E
• Fatal Exception 0D
• Kernel32.dll

　　先確定一下自己碰到的狀況是屬於那一種，然後到 KB315854 - Windows 98 and Windows Me Error Message Resource Center 點選該錯誤類型的連結，進去之後有許多微軟的 KB 文件，請再進一步確認自己的狀況是符合那篇 KB 的描述。雖然不見得可以 100 % 找到解決辦法，但比較常見的問題微軟都會有 KB 文件來說明問題狀況與解決辦法，這麼做總比自己或聽信其他人言還胡搞瞎搞來得好。http://www.compros.com/articles.html 也有一些錯誤訊息的分類與連結，不妨參考參考。

　　其他有關 Windows 95/98/Me 錯誤的技術文件，順便列於下：

開機問題的處理

• KB136337 - Troubleshooting Windows 95 Startup Problems and Error Messages
• KB174018 - Description of the Windows 95 Startup Process
• KB188867 - Troubleshooting Windows 98 Startup Problems
• KB273738 - How to Troubleshoot Windows Millennium Edition Startup Problems

關機問題的處理

• KB145926 - How to Troubleshoot Windows 95 Shutdown Problems
• KB202633 - How to Troubleshoot Windows 98 Shutdown Problems
• KB273746 - How to Troubleshoot Windows Me Shutdown Problems
  
• KB196008 - Computer Stops Responding When You Try to Shut It Down
• KB233322 - Computer Hangs at Shutdown If Anti-Virus Software Is Installed
• KB242934 - Windows Stops Responding When Sending System Broadcast Message During Shutdown
• KB246615 - Computer May Not Shut Down Properly with Internet Connection Sharing
• KB259253 - ACPI Computer with Anti-Virus Software Installed Stops Responding When You Restart Computer
• KB260067 - Windows Stops Responding During Shutdown with Mapped Drives

初始狀態開機（Clean Boot）

• KB192926 - How to Perform Clean-Boot Troubleshooting for Windows 98
• KB243039 - How to Perform a Clean Boot in Windows 95
• KB267288 - How to Perform a Clean Boot in Windows Millennium Edition

Troubleshooting with Msconfig

• KB281965 - How to Troubleshoot Using the Msconfig Utility with Windows 98
• KB281995 - How to Troubleshoot Using the Msconfig Utility in Windows Me

安全模式（Safe Mode）

• KB122051 - How Windows 95 Performs a Safe-Mode Start
• KB129417 - Taskbar Options Not Restored After Using Safe Mode
• KB156126 - Troubleshooting Windows 95 Using Safe Mode

Invalid Page Fault

• KB280068 - Games: How to Troubleshoot Invalid Page Faults and Exception Errors (Part 1)
• KB280069 - Games: How to Troubleshoot Invalid Page Faults and Exception Errors (Part 2)
• KB286180 - Invalid Page Fault Errors Occur in Windows

Error Message "Verifying DMI Pool Data"

• KB287553 - Error Message "Verifying DMI Pool Data" Occurs and the Computer Is Unavailable
• Verifying DMI Pool Data in Windows 95/98, from DEW.
• Computer stops at verifying dmi pool data..., from Computer Hope.
• Verifying DMI pool Data 是什麼意思？, from Arclink.

其他[list][*] KB082710 - Causes of General Protection Faults and Troubleshooting Tips[*] KB128730 - Error Message "Invalid System Disk" After Setup Reboots[*] KB129260 - Windows 95 Setup: Description and Troubleshooting Steps[*] KB129971 - "SU" Error Message List for Windows 95, Windows 98, and Windows Me Setup[*] KB149962 - How to Troubleshoot Windows Protection Error Messages[*] KB150314 - What Are Fatal Exception Errors[*] KB218617 - How to Troubleshoot CD-ROM or DVD-ROM Read Issues[list]