【求助】Kasperskey pro5.0有問題

[peepee]

KAV pro 5.0 的 mcou.dll 和outlook 2003 好像相衝.
因為我每次閱讀信件, 就會pop up一個信息
說 KAV pro 5.0 encounter has encountered a problem.
we are sorry for the inconvenience.
crash dump has been writen to c:\programe file\KAV....\mcou.dmp

[kaspersky]

KAV pro 5.0 的 mcou.dll 和outlook 2003 好像相衝.
因為我每次閱讀信件, 就會pop up一個信息
說 KAV pro 5.0 encounter has encountered a problem.
we are sorry for the inconvenience.
crash dump has been writen to c:\programe file\KAV....\mcou.dmp

我這邊也是 KAV5 Pro + Outlook 2003 但是沒有遇到這樣的問題

能夠的話還是可以利用 Getsysteminfo 的程式 來幫助我們分析問題

http://www.ice-kav.com/downloads/util/GetSystemInfo.zip

[peepee]

My system got back after reinstall all O/S.
it seems outlook.exe got infected.
because after I install other stuffs , the outlook starts to abnormal again,that is, it got infected again.
I think it is not Karpersky's problem, it is because the outlook got infected.
However, I have tried to install many trial version anti-virus software to inspect my system include Kav 5.020, but,nothing abnormal to be screen out.
very strange

[peepee]

謝謝，重灌之後沒問題了，應該是outlook.exe got infected unknow virus,我曾試過用各家的 av ,都掃不出來。
但只有Kaparskey 會讓outlook 怪怪的。。可以感覺出來

[kaspersky]

有沒有試過在 realtime protection 那邊排除 .pst ?
您的 MailBox DataBase 是否與 Outlook 程式放在同一磁碟機下 ?

[peepee]

謝謝你
我重灌之後, KAV v5.0己和outlook相處的很好了

[chiensx]

小弟我也有發現在一個情況下，會出現以上的問題。
就是，當我有安裝Dr.Eye時，開啟任何的Mail就會出現以上的錯誤！
但是，只要我把Dr.Eye移除後，開啟任何的Mail一切都正常囉！
不知道有沒有什麼解決方法呢？