kingleo
2004-12-06, 01:04 PM
首先到 Maxtor 的這個網頁 Create Return Material Authorization (RMA) (https://www4.maxtor.com/en/support/service/rma/create/01_serial_number.cfm?dt=) 查詢自己的 HD 是不是已經過保固了!!
以我自己為例
http://img36.exs.cx/img36/4963/HD7.jpg
很幸運的還沒過保
接著請打這隻電話(台灣本地)(星期一到五 早上七點到下午三點)
00801651062
接通後，先按3(普通話)再按1(維修更換)，接著就等服務人員(假如滿線的話)，接著就開始敘述你是 Taiwan 的 User，台灣的代理商建達判定過保不修，但是在 Maxtor 的網頁你查詢發現硬碟還沒過保固，所以希望寄送回 Maxtor 直接維修更換，接下來他會跟你要硬碟的 序號，他查詢確認過硬碟的確還沒過保固的話，就會幫你登記，然後他會跟你要 Mail 要寄收件地址資料給你，你就給他至少兩組，比較保險，有 hotmail 的話比較好，接著就去信箱收信，信件主旨會是像這樣：
RMA creation process /Case ID#46448XX
Dear Mr.JIANG,
For the replacement of your drive with Maxtor please follow the simple 4 Step procedure detailed below:
Step 1: To avoid any damage to your Harddisk Drive (HDD), pack it in an anti-static bag securely packaged in a padded box.
------ To do this you must first remove your HDD from your PC and detach all cables, brackets, faceplates, etc.
Step 2: Make sure to include the Invoice (attached to this email) in the box along with your HDD.
------
Step 3: Put the following address on the outside of the box:
------
Teleplan Technology Services Sdn Bhd ( APAC Hub )
c/o Sitt Tatt Company Sdn Bhd
Plot 23-24 , Tingkat Perusahaan 6,
Kawasan Perusahaan Prai, 13600 Prai,
Penang, Malaysia
Attention : Mr Paramesparan
Step 4: Ship the drive back to Maxtor:
-----
Maxtor recommends you use a traceable carrier, i.e. TNT, DHL, UPS, FedEX, etc. as they can provide proof of delivery.
This allows you to trace your HDD, and ensures it is not misplaced enroute.
Registered Post: You may also use registered post.
If you do make sure to register and insure the package.
Please note Maxtor cannot be held responsible for drives lost or damaged in transit to us.
Invoice (attachment to the email).
The customer must use this form to return his/her drive.
Your replacement drive will be shipped to you at our cost. However, you must pay to ship your faulty drive to Maxtor.
Please note that you do not need to pay any invoice sent out with your replacement drive.
It is for customs purposes only.
For insurance and legal reasons it is not possible to change the value shown on the invoice.
However, the invoice states clearly, that the contents of the shipment are In Warranty Replacement hard drives.
If you deserve to get some information on your RMA creation process status you can contact:
Mr Paramesparan
Tel : 604-5023442
Fax : 604-5023441
e-mail at [email protected]
or
[email protected]
The information below may be useful for you.
Kind regards,
APAC Customer Support, Maxtor Ireland Ltd.
===========================================
Your replacment drive:
----------------------
Your Warranty
-------------
The warranty period for your replacement drive is either
a. The warranty-end-date of your original drive or
b. or 90 days if the remainder of your original warranty is less than 90 days.
Replacement Policy:
------------------
Your drive will be replaced with the same model wherever possible.
If this is not possible, your drive will be replaced with a comparable model.
Quality Standards:
------------------
Your drive is being replaced with a re-certified drive.
This drive has passed the same quality standards as our New Build Drives.
DOA are replaced with factory New Build drives.
If your hard drive was purchased from a Maxtor authorised distributer and fails within 30 days from this purchase date, then your hard drive is DOA.
信件同時還會附加一個 Invoice 檔案(就像是我提供的 Sample)
另外注意寄回去的時候記得裡面要附加那封 EMAIL 的列印(這樣子才有 RMA creation process /Case ID#)
然後把 Step 3 的資料(也就是收件人資料)貼在包裝外面
接著就是把東西寄出去囉!!
贊助商連結
以我自己為例
http://img36.exs.cx/img36/4963/HD7.jpg
很幸運的還沒過保
接著請打這隻電話(台灣本地)(星期一到五 早上七點到下午三點)
00801651062
接通後，先按3(普通話)再按1(維修更換)，接著就等服務人員(假如滿線的話)，接著就開始敘述你是 Taiwan 的 User，台灣的代理商建達判定過保不修，但是在 Maxtor 的網頁你查詢發現硬碟還沒過保固，所以希望寄送回 Maxtor 直接維修更換，接下來他會跟你要硬碟的 序號，他查詢確認過硬碟的確還沒過保固的話，就會幫你登記，然後他會跟你要 Mail 要寄收件地址資料給你，你就給他至少兩組，比較保險，有 hotmail 的話比較好，接著就去信箱收信，信件主旨會是像這樣：
RMA creation process /Case ID#46448XX
Dear Mr.JIANG,
For the replacement of your drive with Maxtor please follow the simple 4 Step procedure detailed below:
Step 1: To avoid any damage to your Harddisk Drive (HDD), pack it in an anti-static bag securely packaged in a padded box.
------ To do this you must first remove your HDD from your PC and detach all cables, brackets, faceplates, etc.
Step 2: Make sure to include the Invoice (attached to this email) in the box along with your HDD.
------
Step 3: Put the following address on the outside of the box:
------
Teleplan Technology Services Sdn Bhd ( APAC Hub )
c/o Sitt Tatt Company Sdn Bhd
Plot 23-24 , Tingkat Perusahaan 6,
Kawasan Perusahaan Prai, 13600 Prai,
Penang, Malaysia
Attention : Mr Paramesparan
Step 4: Ship the drive back to Maxtor:
-----
Maxtor recommends you use a traceable carrier, i.e. TNT, DHL, UPS, FedEX, etc. as they can provide proof of delivery.
This allows you to trace your HDD, and ensures it is not misplaced enroute.
Registered Post: You may also use registered post.
If you do make sure to register and insure the package.
Please note Maxtor cannot be held responsible for drives lost or damaged in transit to us.
Invoice (attachment to the email).
The customer must use this form to return his/her drive.
Your replacement drive will be shipped to you at our cost. However, you must pay to ship your faulty drive to Maxtor.
Please note that you do not need to pay any invoice sent out with your replacement drive.
It is for customs purposes only.
For insurance and legal reasons it is not possible to change the value shown on the invoice.
However, the invoice states clearly, that the contents of the shipment are In Warranty Replacement hard drives.
If you deserve to get some information on your RMA creation process status you can contact:
Mr Paramesparan
Tel : 604-5023442
Fax : 604-5023441
e-mail at [email protected]
or
[email protected]
The information below may be useful for you.
Kind regards,
APAC Customer Support, Maxtor Ireland Ltd.
===========================================
Your replacment drive:
----------------------
Your Warranty
-------------
The warranty period for your replacement drive is either
a. The warranty-end-date of your original drive or
b. or 90 days if the remainder of your original warranty is less than 90 days.
Replacement Policy:
------------------
Your drive will be replaced with the same model wherever possible.
If this is not possible, your drive will be replaced with a comparable model.
Quality Standards:
------------------
Your drive is being replaced with a re-certified drive.
This drive has passed the same quality standards as our New Build Drives.
DOA are replaced with factory New Build drives.
If your hard drive was purchased from a Maxtor authorised distributer and fails within 30 days from this purchase date, then your hard drive is DOA.
信件同時還會附加一個 Invoice 檔案(就像是我提供的 Sample)
另外注意寄回去的時候記得裡面要附加那封 EMAIL 的列印(這樣子才有 RMA creation process /Case ID#)
然後把 Step 3 的資料(也就是收件人資料)貼在包裝外面
接著就是把東西寄出去囉!!
贊助商連結